YouTube Transcriber

Contact Us

Get in touch with our support team

Email Support

Get help via email

support@youtube-transcriber.com

Send Email

Support Portal

Access our help center

Browse FAQs and submit tickets

Visit Support

Response Time

When to expect a reply

24-48 hours for most inquiries

Send us a Message

Fill out the form below and we'll get back to you as soon as possible.

Include this if your inquiry is about a specific account

What to Include in Your Message

For Technical Issues

  • Describe what you were trying to do
  • What happened vs. what you expected
  • Any error messages you received
  • Your browser and operating system
  • Steps to reproduce the issue

For Billing Questions

  • Your account email address
  • Subscription details or transaction ID
  • Specific billing question or concern
  • Any relevant dates

For Feature Requests

  • Detailed description of the requested feature
  • How it would help you or others
  • Any examples of similar features elsewhere
  • Your use case or workflow

Common Inquiry Types

General Support

Questions about using the service

Technical Issues

Report bugs or technical problems

Feature Requests

Suggest new features or improvements

Privacy & Security

Data protection and security questions

Response Times

  • General Inquiries: 24-48 hours
  • Technical Issues: 12-24 hours
  • Billing Problems: 24 hours
  • Security Concerns: Within 12 hours
  • Pro Users: Priority support with faster response times

Alternative Support Options

Self-Service Resources

Before contacting us, you might find answers in:

Community Resources

Connect with other users and share tips:

  • User forum (coming soon)
  • Social media channels
  • Community-contributed tutorials

Privacy and Data Protection

When you contact us:

  • Your message is sent securely over HTTPS
  • We only use your information to respond to your inquiry
  • Personal data is handled according to our Privacy Policy
  • Support conversations may be kept for quality improvement

Business and Partnership Inquiries

API and Integration

For API access or integration partnerships:

  • Email: api@youtube-transcriber.com
  • Include your use case and volume requirements
  • Describe your technical setup

Enterprise Solutions

For enterprise or high-volume needs:

  • Email: enterprise@youtube-transcriber.com
  • Include your organization details
  • Describe your transcription volume and requirements

Media and Press

For media inquiries:

  • Email: press@youtube-transcriber.com
  • Include your publication and deadline
  • Specify what information you need

Office Information

Business Address

[Your business address will go here]
[City, State, ZIP]
[Country]

Note: This is our registered business address. For support, please use email or the online form.

Follow Up

After submitting your inquiry:

  • You'll receive an automatic confirmation email
  • We'll assign a ticket number for tracking
  • Our team will review and respond within the expected timeframe
  • You can reply to our email to continue the conversation

If you don't hear back within the expected timeframe, please check your spam folder or contact us again.

Feedback

We're always looking to improve our service and support. After resolving your inquiry, we may ask for feedback about:

  • Response time and helpfulness
  • Clarity of our communication
  • Overall satisfaction with support
  • Suggestions for improvement

Thank you for choosing YouTube Transcriber. We're here to help!