Support Center
Get help with YouTube Transcriber
Support Levels
Free
Free Users
Basic support via email and documentation
- Email support
- Documentation access
- FAQ and tutorials
- 48-hour response time
Pro
Pro Users
Priority support with faster response times
- Priority email support
- 24-hour response time
- Advanced troubleshooting
- Feature request consideration
Common Issues & Solutions
Video Won't Process
Your YouTube video isn't being transcribed
Try these solutions:
- Check that the YouTube URL is valid and public
- Ensure the video isn't age-restricted
- Try refreshing the page and submitting again
- Clear your browser cache and cookies
Processing Taking Too Long
Transcription is slower than expected
Try these solutions:
- Longer videos take more time to process
- Check our status page for any service issues
- Peak usage times may cause delays
- Consider trying again during off-peak hours
Poor Transcript Quality
The transcription accuracy is low
Try these solutions:
- Choose videos with clear, single-speaker audio
- Avoid videos with heavy background music
- Upgrade to Pro for better AI models
- Check the original video's audio quality
Credits Not Working
Issues with your credit balance
Try these solutions:
- Check your account dashboard for current balance
- Refresh the page to update credit count
- Verify your subscription status
- Contact support for credit-related issues
Getting the Best Support Experience
Before Contacting Support
- Check the FAQ: Many common questions are answered in our FAQ section
- Try the Tutorial: Our step-by-step guide covers most features
- Check Service Status: Visit our status page for known issues
- Clear Browser Cache: Many issues are resolved by refreshing your browser
When Contacting Support
To help us assist you quickly, please include:
- Detailed Description: What you were trying to do and what happened
- Error Messages: Any error messages you received (copy/paste or screenshot)
- Browser Information: What browser and version you're using
- Account Information: Your account email (if you have one)
- Steps to Reproduce: How to recreate the issue
Support Response Times
- Free Users: 48 hours for most inquiries
- Pro Users: 24 hours with priority handling
- Technical Issues: 12-24 hours regardless of plan
- Billing Problems: Same-day response when possible
- Security Issues: Immediate attention within 12 hours
Self-Service Options
Account Management
- Update billing information in your account settings
- Cancel or modify subscriptions anytime
- Download your transcription history
- Change account preferences
Troubleshooting Tools
- Browser compatibility checker
- Connection speed test
- Clear cache instructions
- System requirements guide
Feature Requests and Feedback
We love hearing from our users! If you have ideas for improvements:
- Submit feature requests through our contact form
- Join our user community discussions
- Participate in user surveys and beta testing
- Share feedback through our contact form
Community Resources
User Forum
Connect with other users to:
- Share tips and best practices
- Get help from experienced users
- Discuss feature requests
- Share use cases and success stories
Social Media
- Follow us for product updates
- Get quick tips and tricks
- See user-generated content
- Join community discussions
Training and Education
Webinars and Workshops
- Monthly "Getting Started" webinars
- Advanced features workshops
- Q&A sessions with our team
- Industry-specific use case sessions
Educational Content
- Video tutorials on YouTube
- Written guides and case studies
- Best practices documentation
- Industry trend analysis
Emergency Support
For urgent issues affecting your business or critical operations:
- Mark your support request as "Urgent"
- Include business impact details
- For Pro users: expedited response guaranteed
- Enterprise customers: dedicated support channel
We're committed to providing excellent support and helping you get the most out of YouTube Transcriber!